Refund policy

We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopuncommonman.com. Please note that returns will need to be sent to the following address: 6609 Hillcrest Ave, Suite B, Dallas, TX 75205 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shopuncommonman.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopuncommonman.com.

You can return or exchange the product within 30 days of purchase and delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Uncommon Man suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Once your product has shipped, it usually takes 2 to 3 business days in the US(depending on chosen shipping option), 5 to 7 to Europe. 6 to 14 for the rest of the world. If you have not received your products, feel free to contact us using our contact page.

We appreciate your patience while your refund is being processed. Once your return is received and inspected, we will send an email to notify you that we have received your returned item(s), and the approval or rejection of your refund. 

If approved, your refund will be processed, and a credit will be applied to the original method of payment. It can take between five and ten business days for a credit to appear on your bank or credit card statement.

Please contact us at info@shopuncommonman.com if you have any questions during this period.